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Empathic listening definition free#

Invite the speaker to expand on his or her thoughts.Have good eye contact and body language.Giving autobiographical responses (e.g.Calmly reflect back what you perceive the speaker’s feelings and meaning to be

Consider the speaker’s emotional state 4. Listen carefully to the speaker’s messages, both verbal and nonverbal 2. I think Karen is really mismanaging the budget and I’m worried.” Listener: “If I hear you correctly, you feel distressed about what’s happening with the company’s money.” New York, NY: John Wiley & Sons, Inc., 1995.Įmpathic Listening Formula Phrases to help get started: “You feel…” “It seems like…” “As I understand it, you sound…” “It appears as if…” “If I hear you correctly, you’d like…”Įmpathic Listening Example Speaker: “I can’t believe what poor shape our finances are in. Listening: The Forgotten Skill (2nd edition). Interested concernedaffectedfascinated engrossedintriguedabsorbed excitedcuriousinquisitiveįearless encouragedcourageoussecurereassuredbold bravedaringgallantheriocself-reliantĭoubtful unbelievingskepticaldistrustful suspiciousdubiousuncertain questioningwaveringhesitantĮager keenearnestintent ardentzealousanxious enthusiasticavidhot-headed desirousĮmpathic Listening Formula Acknowledge Reflect Describe Speaker Feelings Facts/Situation “You got… upset… when you didn’t get promoted at work.” Adapted from: Burley-Allen, Madelyn. Hurt injuredoffendedgrieveddistressedin painsad sufferingafflictedworriedachingcrushedpatheticĪfraid fearfulfrightenedin feartimidchickennervousscaredshakyapprehensivefidgetyrestfulaghastterrifiedquakingcowardly Sad crestfallendespondentdishearteneddiscouragedlowdowncastdejectedunhappy depressedheavy-hearteddiscontentedmoodymopingsullenĪngry resentfulannoyedinflamedprovokedincensedinfuriatedoffended irritatedsullenwrought upworked upindignantirate

Most people need to increase their feeling word vocabularyįeeling words to listen for… Happy delightedjoyfulfestivecontentedcomplacentsatisfiedserenecomfortablepeacefultranquilecstaticrapturous.

Reporting feelings is better than holding them in.

Feelings are present in all transactions-work on listening for them.

Feelings are not good or bad-they just are.

Locating the feeling source is helpful in finding solutions.

Empathic listening definition free#

The goal is to enable the listener to share emotions free from judgment or criticism.Empathic listening is typically an effective technique to use in emotional situations, when there is a problem that needs resolving, or if there is conflict present.Showing empathy involves identifying with a person’s emotions and situation, even if not in agreement with them.Listening empathically means to listen with the intent to understand how the speaker feels in addition to understanding his or her ideas.